ServiceNow has signed an agreement to acquire Intellibot, a robotic process automation company based in Hyderabad. Intellibot extends ServiceNow’s core workflow capabilities by helping customers automate repetitive tasks for intelligent, end‑to‑end automation. ServiceNow intends to build Intellibot’s capabilities natively into the Now Platform to enable customers to more easily integrate with both modern and legacy systems to drive productivity and strengthen existing artificial intelligence and machine learning efforts.
This acquisition supports ServiceNow’s broader commitment to the Indian market, which represents one of the company’s fastest growing markets. The company plans to develop two new data center facilities in India by the first quarter of 2022. These new data centers will meet local data residency requirements, form part of ServiceNow’s advanced high‑availability architecture, and will continue to support the scalability of the company’s cloud services. India hosts ServiceNow’s second largest research and development center and is a growing talent hub for the organization. ServiceNow plans to double its staff in the country within the next three years.
ServiceNow recently delivered the Now Platform Quebec Release to help enterprises accelerate their digital transformation by innovating quickly, being more agile, and operating more productively within a new world of work hastened by COVID. Intellibot will complement these capabilities, extending ServiceNow’s existing AI and ML, integrations, low‑code development, process mining, process automation, NLX, chatbot, and virtual agent capabilities.
ServiceNow expects to complete the acquisition of Intellibot in Q2 2021. Financial terms of the deal were not disclosed.