Zendesk, a customer experience (cx) specialist, has announced it has entered into a definitive agreement to be acquired by an investor group led by global investment firms Permira and Hellman…
Tag:
Customer Experience
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CleverTap, the world’s leading retention cloud, has added to its core leadership team with the appointment of Honey Bajaj as SVP & Global Chief of Consumer Experience. In this position,…
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By Satish Kumar V, CEO, EverestIMS Technologies Losing credibility is equivalent to losing your standing in the increasingly competitive market, and it will directly impact your business. Therefore, it is…
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A new study from Harvard Business Review Analytic Services, in association with Genesys, a global cloud leader in customer experience orchestration, reveals the strategies of organizations setting the standard for…
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IBM and Acuver Consulting create seamless online and in-store experiences for customers of Marks & Spencer Reliance India
by CIO AXISIBM has announced that it is helping the world renowned U.K retailer Marks & Spencer Reliance India Pvt Ltd (M&S India) modernize its supply chain to drive seamless integration between…
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Asia Pacific businesses are set to outstrip other global regions in customer experience investment in 2022 in response to a pandemic-induced surge in new digital consumers and online behaviors. However,…
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By Mitish Chitnavis, Chief Technology Officer, iValue InfoSolutions Human life online is beginning to merge with the way it exists offline. Today, individuals are living in a digital world than…
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Pegasystems has announced that QBE European Operations (QBE EO), one of the world’s leading insurers and reinsurers, has used Pega Robotic Process Automation (RPA) to increase efficiency and improve customer…