ManageEngine, the enterprise IT management division of Zoho Corporation, has announced the results of its State of ITOM in 2023 study, which examined the trends observed in ITOM. In today’s digital…
Tag:
Customer Experience
-
-
Poor customer experiences are threatening brand loyalty, with nearly one-third (31%) of consumers opting to take their business elsewhere after a dissatisfactory interaction last year. New research from Genesys also reveals…
-
Zendesk has announced a five-year strategic collaboration agreement (SCA) with Amazon Web Services (AWS) to help businesses deliver personalized customer experiences at scale, with technology that grows with them. The…
-
In challenging economic environments, customer engagement is top of mind for leaders who are empowering customer-facing teams to continually raise the service bar. According to the 2023 Zendesk Customer Experience…
-
Vertiv announced the release of the Vertiv™ XR app, a first-of-its-kind tool in the data center space that allows data center operators, IT managers and channel partners to visualize Vertiv…
-
Improving the customer experience and operational excellence, not growth, is the driving force of a majority of insurance digitalization initiatives in 2023, according to a new Gartner, Inc. survey of…
-
Jio Haptik Technologies Limited, the world’s foremost conversational commerce platform, has joined hands with Nilkamal, the world’s largest manufacturer of molded furniture, to enable a consistent brand experience for its…
-
As we move beyond COVID-driven restrictions, IDC’s Future of Customer Experience predictions for 2023 reflect how B2B and B2C businesses must confront a new set of macroeconomic challenges – inflation,…