Ritesh Idnani joins Uniphore to lead global sales, business systems and partnerships and alliances teams.
Ritesh Idnani has joined Uniphore as Chief Revenue Officer, a firm that specialises in Conversational Automation (CRO).
Idnani is a seasoned executive with more than 25 years of expertise in technology, business services, customer experience (CX), and contact centres. He has worked for startups, growing companies, and multibillion-dollar corporations.
Idnani has experience in both services (applications, infrastructure, and processes) and products (SaaS/BPaaS/PaaS) and has worked for both large public businesses and private companies funded by venture capital and private equity.
Idnani was most recently with Tech Mahindra, where he was president of a $1.4 billion portfolio of businesses that he expanded at 7-8 times the industry growth rate while maintaining industry-leading profitability for the last five years. He has served as an independent advisor to the Boards/CEOs and leadership teams of a number of public and private mid-size enterprises in addition to managing Tech Mahindra. Idnani also spent more than a decade at Infosys, where he helped the company grow from $100 million in revenue to $8 billion.
Idnani will report to Uniphore CEO Umesh Sachdev as global Chief Revenue Officer and will be in charge of many global responsibilities, including worldwide sales, sales engineering, sales development, revenue operations, and global partnerships and alliances.
Umesh Sachdev, CEO and co-founder of Uniphore, said, “Ritesh is a recognized CX expert across industries and transforms global businesses with a unique ability to effectively mix strategy and execution to drive results. I am thrilled to have Ritesh join our team and I look forward to the results he will drive along with our world-class teams.”
“As enterprises continue their rapid digital transformation, they want to work with organizations who can leverage the latest AI and automation solutions to make a strategic difference in their business and enhance overall customer experience,” said Ritesh Idnani, CRO of Uniphore. “Uniphore is an innovative organization that works with leading enterprises to deliver better business results through cutting edge technology. It’s an exciting time to join the Uniphore team and I look forward to working with Umesh and the entire Uniphore family to help scale the business to the next level.”
Idnani has an MBA from the University of Delhi, where his focus areas were Finance and Marketing and has a post-graduate honors diploma in Systems Management. His Bachelor’s degree is in Commerce, specializing in Economics and Accounting. Outside of work, he enjoys running, reading, and spending time with his wife and their twin sons.