Home Just In The Smart Edge Monitoring Solution Unveiled by NETSCOUT

The Smart Edge Monitoring Solution Unveiled by NETSCOUT


NETSCOUT Systems, INC., a leading provider of cybersecurity, service assurance, and business analytics solutions, today announced the release of NETSCOUT Smart Edge Monitoring, which provides IT teams with complete visibility and insights to ensure the highest-quality end-user experience in any network or application, regardless of where employees work.

NETSCOUT is the first to introduce an entirely new, patent-pending architecture that combines smart data analytics with synthetic transaction testing to deliver visibility and support for the end-user experience whether working from home, business offices, or remote locations by reimagining service assurance for the hybrid enterprise.

Mark Leary, Research Director, Network Analytics, IDC, states, “To address the next normal in network management, ITOps needs to be able to diagnose whether applications, clients, services, or network infrastructure are causing performance problems. Here, it is vital to pinpoint and resolve service degradation issues across any domain rapidly and accurately.”

Smart Edge Monitoring solves one of IT’s most difficult problems: identifying and resolving problems in complex, multi-vendor systems. The solution immediately understands what the end-user experience is like and why difficulties emerge thanks to integrated analysis. As a result, this one-of-a-kind solution reduces the time it takes to resolve any application issue, including SaaS, UCaaS, VoIP, video, and data.

Manufacturing, banking, and retail all have factories, branches, and storefronts, all of which have visibility gaps when issues arise. Smart Edge Monitoring bridges such gaps with adaptable, cost-effective solutions that deliver the relevant analysis at the right edge for better end-user experience and problem resolution.

The value of integrating synthetic testing and packet analysis in Smart Edge Monitoring is that emergent problems are recognised as soon as possible, allowing IT teams to quickly determine the cause and pinpoint the location of the problem.

Although historically, siloed tools might have provided one or the other analysis, Smart Edge Monitoring merges them with integrated analysis and logical workflows that dramatically reduce end-user impact and the time required to solve complex issues. Example use-cases include:

Unified Communications as a Service (UCaaS)- When users at home, branch and remote offices, or headquarters are experiencing poor performance on platforms such as Webex, Microsoft Teams, and Zoom, Smart Edge Monitoring identifies problems including join-meeting delays, and poor audio and video quality.

Work-from-Home – With a significant percentage of companies operating a hybrid workforce model, Smart Edge Monitoring provides early detection of performance slow-downs with analysis throughout the transaction ecosystem, from home-user network, across the WAN, to data center, application and database servers, and to cloud and SaaS providers, to quickly pinpoint the problem.

Cloud – Cloud migrations can have gaps in visibility that lead to performance challenges post-launch. Smart Edge Monitoring baselines the user experience before, during, and after cut-over to cloud-based applications to help mitigate such issues.

“The reality is that the massive shift toward remote work over the past year has exposed fundamental blind spots,” said Michael Szabados, Chief Operating Officer, NETSCOUT. “When performance problems begin to develop for the remote user, our smart data transaction tests act much like a smoke detector alerting of a potential problem, which subsequently can be quickly extinguished with the powerful nGeniusONE service triage workflows.”

Available immediately, Smart Edge Monitoring includes nGeniusPULSE nPoints at user locations, such as home or distant offices, and InfiniStreamNG with Omnis Cloud Adaptor at strategic network, data centre, and cloud sites, delivering packet-based analysis on synthetic testing. These data sources leverage NETSCOUT’s patented Adaptive Service Intelligence (ASI) technology with the nGeniusPULSE and nGeniusONE Service Assurance platforms to give smart data for better analytics.

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