The Workplace Service Delivery solution from ServiceNow addresses a rapidly developing and urgent demand for businesses and employees to reopen offices and return to work in a timely and efficient manner.
ServiceNow has updated its Workplace Service Delivery solution to support employees and facilities teams in an increasingly hybrid work environment that requires flexible, agile workplace service management applications.
Employees may use ServiceNow to reserve workspaces, conference rooms, and services, as well as navigate their workplaces, in a consumer-grade mobile experience. ServiceNow’s Workplace Service Delivery solution gives businesses the data and insights they need to make better decisions about real estate expenses and optimization.
The Workplace Service Delivery solution from ServiceNow addresses a rapidly developing and urgent demand for businesses and employees to reopen offices and return to work in a timely and efficient manner. Requests, reservations, and repairs are automated using multi-channel, native mobile solutions, allowing personnel to focus on more important tasks.
New features of Workplace Service Delivery include:
Intelligent and intuitive reservation capabilities in the Workplace Reservation Management application for a consumer grade reservation experience.
With many organizations prioritizing workspace hoteling over permanent seats in the new hybrid work environment, employees need to be able to easily make reservations for workspaces and workplace services.
Employees may already reserve workspaces, desks, and conference rooms with Workplace Reservation Management. Employees can now request for these areas even more easily due to new native mobile capabilities. The updates also improve employees’ self-service experiences by allowing them to book workspaces with a single click. Additionally, while making a reservation, a new prompt feature suggests adding requests and services – such as catering or room configurations.
New space utilization capabilities within the Workplace Space Management application help facilities teams optimize real estate spend.
To properly design workspaces and maximise real estate investments in the hybrid workplace, facilities teams need real-time access to data regarding space utilization. Facilities staff can make better informed decision about office layout, how many buildings or floors need to be open, how much food and drink should be provided in a kitchen, and workplace cleaning schedules if they know how many people are going into a workplace on a given day, month, or year.
With the new space utilization capabilities, the Workplace Space Management app provides facilities teams with a single solution to measure and define spaces as flexible or permanent and retire old spaces to optimize a company’s real estate portfolio.
Enhancements to the Workplace Space Mapping application for better wayfinding throughout the office.
Many employees returning to work may be uncomfortable with new office layouts, while others who were employed during the epidemic may have never worked in an office before. Employees can now find and schedule conference rooms or workspaces near their teams, as well as travel their work campus with ease, with help of new mapping capabilities.
“Organizations are quickly realizing that work is no longer just a place, but an activity, accelerating the need to digitally transform,” said Juliana Beauvais, Research Manager at IDC. “The future of work will be hybrid and distributed. Companies need to automate complex workflows across an enterprise to improve productivity and enhance the employee experience.”
Since the beginning of the epidemic, ServiceNow has been at the forefront of COVID response. ServiceNow’s Workplace Service Delivery enables the new world of work by delivering workflows that enable flexible and agile working.
“The pandemic accelerated companies’ digital transformation efforts as they looked to create great experiences for their employees and customers,” said Blake McConnell, SVP of Employee Workflow Products at ServiceNow. “Now companies need to leverage their digital transformation investments as they plan for a return to workplace that drives employee productivity and supports the hybrid workplace.”
ServiceNow uses Workplace Service Delivery to define the new world of work
Workplace Service Delivery and the Safe Workplace Suite are essential to support a safe, frictionless return, as ServiceNow returns its own employees to the workplace.
ServiceNow will leverage Workplace Service Delivery to help manage its distributed workforce and define the new world of work for its own employees, starting with Workplace Reservation Management to help employees reserve desks, conference rooms and other workplace services as well as Workplace Case Management and Workplace Visitor Management. In the future, Workplace Space Mapping will give employees access to interactive floor maps to navigate office layouts.
It’s estimated that Workplace Reservation Management has the potential to help ServiceNow employees and workplace services teams save a combined 109,000 hours a year once all ServiceNow offices are at full capacity.
Availability
- Enhancements to Workplace Reservation Management and Workplace Space Management are expected to be available in Q3.
- Enhancements to Workplace Space Mapping are available now.