Jio Haptik Technologies Limited, one of the world’s largest conversational AI companies and a subsidiary of Reliance Jio Platforms, today announced a strategic partnership with iSON Xperiences, a leading customer experience provider in Africa, Middle East, and India.
Haptik and iSON partnership will enable enterprises across telecom, e-commerce & financial services to leverage omnichannel Intelligent Virtual Assistants for delivering enhanced customer experiences.
This partnership forges the power of Conversational AI and Contact Centre Automation to personalize customer experiences, improve agent performance, and lower cost overheads for businesses. Centered around iSON’s vast experience in this market, this partnership strives to help businesses automate the frontline of customer support using Haptik’s cutting-edge technology to:
- 24/7 virtual assistant to handle repetitive queries & diminish wait times
- Strengthen CSAT by enabling call center agents to focus on high-value queries
- Power omnichannel support & deflect traffic from costlier channels to chat