Infosys has won two Partner in Excellence Awards for Client Business Impact: Telecommunications, from its strategic partner Blue Prism, an intelligent automation provider to enterprises. Infosys received the award for delivering intelligent automation-based solutions and driving high business impact for Telstra, offering a full range of communications services and competing in all telecommunications markets.
As part of its T22 strategy, Telstra was looking to use automation to bring together a number of legacy systems and align processes to improve and digitise the customer experience. They selected Infosys as a partner for its design thinking-led automation identification approach, ability to deliver high-quality business technology (RPA and intelligent automation) based solutions, along with flexible pricing.
Leveraging Blue Prism, Infosys implemented its applied AI-based solutions to automate complex processes resulting in reduced cost to operate through improved cycle time, and release of subject matter expert bandwidth for more strategic customer-centric activities. With improved customer experience and employee efficiency, Infosys was able to return over 20,000-man hours to Telstra’s business in over a period of 12-18 months, along with significant cost savings.
Arunkumar NT, Managing Director & Country Head (India) and Head of Innovation, Telstra stated, “At Telstra, we are committed to provide a world-class customer care experience by bringing AI, ML and Robotic Process automation platforms to deliver value. Among many success stories our InfraCo Rapid Automation Centre’s partnership with Infosys to draw on their applied AI capabilities and intelligently automate some of the most complex processes has driven great value.”
Linda Dotts, Chief Partner Strategy Officer, Blue Prism said, “We congratulate Infosys on winning regional as well as global awards in the ‘Client Business Impact’ category for the stellar work they delivered for Telstra. Our core focus is to enable enterprises drive better and more strategic digital transformation and we value our partner community for its positive impact on our shared customers. Their solutions, built on the Blue Prism intelligent automation platform, provide a way for organizations to approach work in a new, more agile way. Together, we are truly inspiring customers with the transformative power of intelligent automation.”
Balakrishna D R, Senior Vice President, AI and Automation, Infosys said, “AI is an integral pillar to any digital transformation journey today, and enterprises need to be quick to identify the right opportunities. At Infosys, we bring together our design thinking approach with applied AI capabilities to discover, democratize and derisk this transformation. Leveraging our strong relationship with able partners like Blue Prism, we are able to rapidly deliver high quality solutions, making positive impact across functions and deliver measurable value across complex business processes.”