Home Interview Interview with Rajkumar Manickam, Sales Director, South Asia, Exterro

Interview with Rajkumar Manickam, Sales Director, South Asia, Exterro


Developing a hygienic GRC process and maintaining GRC discipline is a must for every organization in India including law enforcement agencies, says Rajkumar Manickam, Sales Director, South Asia, Exterro, in an interaction with CIO AXIS.

CIO AXIS: Can you shed some light on the purpose of the Police Expo in New Delhi recently and Exterro’s role in it?

International Police Expo is an exhibition which showcases security equipment and technology suppliers can meet their business opportunities related to internal security, Training, Protection and Rescue. At the expo participants could gather and exchange knowledge and world views, but also new technologies, solutions and future business partnerships.

Exterro participated with its partner Credence Security to showcase our Digital Forensics & Incident Response solutions which plays a vital role in making the world a safer place. We offer a wide range of Forensics Products and more details about our products could be found on our website www.exterro.com.

CIO AXIS: How can Legal GRC tech help law enforcement agencies in India?

Challenges related to GRC (Governance, Risk and Compliance) are not as small as we think. So, developing a hygienic GRC process and maintaining GRC discipline is a must for every organization in India including Law Enforcement agencies.

Nowadays, it’s not easy being in the Privacy, Legal, or Compliance sectors. Gone are the days when your role was easily defined and segregated from other departments. To complete the growing roster of duties related to electronic discovery of evidence, digital investigations, incident and breach notifications, etc. requires efficient collaboration and orchestrated workflows. Cobbling together technology solutions aimed at addressing one part of this big picture won’t deliver the results that agencies need.

To thrive in this new environment, LE agencies need a new class of enterprise software designed to seamlessly orchestrate the tasks and address these bigger challenges. Hence, they need Legal GRC tech. If properly implemented, Legal GRC tech can help LE agencies to:

  • achieve deep visibility into various threats, attacks, breached and vulnerabilities;
  • comply with various standards and regulations;
  • eliminate risks;
  • reduce their spending and much more…

CIO AXIS: When it comes to technology that law enforcement can use it is mostly digital forensics that comes to mind. Do these agencies use any of Exterro’s other product offerings and if they do, which ones and why?

Law enforcement agencies across the world have relied on Exterro’s digital forensics solutions to bring criminals to justice and check terrorism, human trafficking, child exploitation, and cybercrime. Exterro’s solutions help law enforcement perform repeatable, defensible, forensically-sound investigations. Our flagship FTK technology has been used by law enforcement agencies for over three decades.

It’s very common for one person or team to collect the devices and raw data for an investigation, while another person or team is charged with processing and examining the data. As a result, investigators end up with a siloed approach to digital forensics. This is problematic because it denies the agency the benefit that comes from professionals across the workflow sharing insights, discoveries and theories with each other that might assist with various elements of the investigation.

Exterro’s products enable investigators to collaborate in real time – 24/7 and from any location in the world so they can connect the dots across disparate data sets and various fact patterns. Our digital forensics software enables investigators to conduct faster searches and increase the speed of analysis all on one platform, especially with datasets that are encrypted, compressed or deleted.

Our solutions help law enforcement collect, process, translate and review chats, documents and emails one a single platform. Mature digital forensics technologies significantly reduce time needed to review videos and identify points of interest by leveraging AI. This eliminates the need to review hours of video footage manually as the technology automatically flags key elements like knives, guns and drugs.

CIO AXIS: What are the internal security threats facing India currently and how can technology help tackle them?

The Indian domestic dynamics and diverse socio-political milieu, with different manifestations of ethnic groups, languages and dialects, religious beliefs and culture, all operating in an ephemeral environment adds to the country’s internal security complexity. Major internal security threats to India like in most countries are concerns pertaining domestic terrorism, narcotics, proliferation of small arms, organized crime and in the digital age: cybersecurity.

Law enforcement agencies are faced with the challenge of compiling, and analyzing data sets as digital evidence has become a key component of every investigation they conduct and the volume of data they must inspect continues to grow every year. The simple truth is that all information is stored digitally. Adding to the problem is that public agency budgets place limitations on the funds available to hire forensic examiners needed to keep up with the volume of evidence. This is where digital forensics technologies can help law enforcement tackle internal security threats.

New deep learning technologies have the capability to uncover patterns and identify relationships across massive data sets for cross-evidence insights. New solutions are able to provide investigators cross-case search tools and multi-case analysis that will help investigators find, view and evaluate case data as though it all came from the same source. Digital solutions have the capacity to analyze volumes of information quickly and make large, diverse data sets more digestible.

CIO AXIS: How is Exterro’s privacy offering different from its competitors?

The debate over data privacy is dominating business decisions across the world with many countries implementing personal data protection laws. Amidst this change, organizations are attempting to answer a number of questions pertaining to what data they store, why they store it, how they’ll respond to consumer requests for that data, and who can access it — inside or outside the organization. This requires most businesses to implement changes in enterprise infrastructure in order to comply.

With organizations holding massive amounts of data, it becomes critical to create legally-defensible data inventory that acts as a guide to meet compliance obligations, identify vulnerabilities, and demonstrate accountability. Organizations would have to pull up data from different sources — HR, Finance, IT. Legal and Compliance departments; customer data collected through various platforms like CRM software and third-party vendors.

Exterro’s privacy offering is the only one in the market that offers data collection, inventory, analysis and review of an organization’s efforts to comply with data privacy regulations while also managing risk. With Exterro privacy offering, organizations’ processes are carefully orchestrated through a single end-to- end platform that ensures legal departments are equipped to handle e-discovery and data privacy needs.


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