IBM and Juniper Networks announced plans to provide real-time network behavior insights to help customers dramatically improve mobile experiences, address increasing Internet of Things (IoT) application demands and uncover new opportunities gleaned from Big Data.
IBM and Juniper Networks will work together to enable the design and delivery of next generation of high-performance network analytics to help communications service providers (CSP) and enterprises to be more agile and efficient, reducing time to deployment and cost, while enhancing end user application experiences.
With close to half the people on the planet connected to the Internet, consumers today are demanding always-on innovative cloud services and applications that are accessible across any device. As enterprises and CSPs adapt to these new business demands, the customer’s experience is critical to the success of their business and the connected world.
CSPs have historically focused on managing their networks with little visibility into the impact on the customer experience. Engineers design, manage and maintain each component of the network based on the specialized role the component performs which has led to an inability to correlate network data with customer and device information in a timely and responsive manner. Today, advanced data acquisition and analytics are changing the game.
IBM and Juniper Networks are further delivering on their longstanding partnership and have designed a new solution in which Juniper Networks® MX Router Service Control Gateway (SCG) integrates with IBM Now Factory analytics. The new technology integration enables the optimization of network operations, as well as the customization of service experience based on who is using the network and the applications being run, taking into account the device’s capabilities and location.
“Integrating predictive analytics directly into the stream of data processing – and embedding it into the network of CSPs – will help to ensure the reliability of the network and improve customer engagement,” said Bob Picciano, Senior Vice President, IBM Analytics. “Juniper Networks’ focus on cloud-based analytics complements IBM’s strategy to apply analytics capabilities to help organizations sense, predict and respond to opportunities.”