Fullerton India Credit Company Limited (Fullerton India), a leading Non-Banking Financial Company, has announced the appointment of Rahul Bhardwaj as their Chief Information Officer and Head of Operations & Customer Service. He will be reporting to Pavan Kaushal, Chief Operating Officer.
Rahul re-joins Fullerton India from Jio Payments Bank, where he was a part of the founding team and led the operations for Jio Payments Bank and Reliance Payments Solutions Ltd. During his 25 years work experience, Rahul has worked with leading financial and technological institutions such as ICICI Bank, Aptech Internet and Globus Stores.
Rahul was previously with Fullerton India for 11 years, where he held leadership positions in multiple roles, heading Operations, Customer Service and Technology. He played a key role in strategizing, designing and implementing the first full suite of technology applications at the company. During his role in Operations, Rahul led the creation of a regional structure and instituted a metrics-driven delivery culture.
Speaking on the appointment of Rahul Bhardwaj, Shantanu Mitra, CEO & MD, Fullerton India, said, “On behalf of the Fullerton India family, we are delighted to welcome back Rahul. Rahul has previously been with us for over a decade and helped the company grow immensely, while holding multiple leadership roles. We are certain he will draw from his past experiences in the industry and add value with his ideas to strengthen and help lead Fullerton India’s business and technological transformation during his tenure.”
On his appointment, Rahul Bhardwaj said, “I am delighted to be back at Fullerton India. It had been an enriching and rewarding experience working for this organization. Through my current role, I look forward to not just enhancing the company’s Ops and Tech space but to take it to the next level of Digitization and business growth by deepening our technology adoption and expanding our digital footprints. We hope that this transformation will help us reach our customers more effectively and serve them better.”