Organizations around the world like Bosch, Deutsche Telekom, Ericsson and Unisys rely on ClickSoftware to optimize each service interaction
Salesforce has agreed to buy Israel’s ClickSoftware for $1.35 billion.
ClickSoftware is a leading provider of field service management solutions and has customers around the world including Bosch, Deutsche Telekom, Ericsson, National Grid, PG&E and Unisys.
The addition of ClickSoftware will enhance Salesforce Service Cloud’s leadership as the #1 service platform, empowering every service employee from the contact center to the field to deliver more connected, intelligent customer service.
ClickSoftware enables companies to intelligently schedule and optimize field service work. Salesforce Field Service Lightning, built on Service Cloud, harnesses the latest in dispatching, mobile workforce empowerment and IoT technologies to empower companies to connect their entire service workforce on a single, centralized platform.
With the combined capabilities of Field Service Lightning and ClickSoftware, Salesforce will be positioned to lead the way to the future of field service.
“Delivering exceptional field service is an increasingly important priority for companies across industries with more than 70 percent of customer service leaders making significant investments to transform their mobile workforce,” said Bill Patterson, EVP and GM of Salesforce Service Cloud.
“Our acquisition of ClickSoftware will not only accelerate the growth of Service Cloud, but drive further innovation with Field Service Lightning to better meet the needs of our customers.”
Salesforce introduced Field Service Lightning in 2016 to empower the mobile workforce with a 360-degree view of the customer, predictive insights and an offline-first mobile app. ClickSoftware and Salesforce have partnered since Field Service Lightning launched to deliver proactive, intelligent field service.
The acquisition is expected to close during Salesforce’s fiscal quarter ending October 31, 2019.
In June, Salesforce had acquired data analytics firm Tableau for $15.7 billion.