Streamline your maintenance support for hardware, software and your multiple vendor relationships with a single point of contact and put IBM’s enhanced analytics, global infrastructure and years of experience to work for you. By choosing IBM, you are choosing a global, trusted industry leader—with a forward-thinking approach and more than 100 years of experience supporting clients’ business systems.
Why choose IBM as your technical support services provider?
Today, everything computes. This IBM Technical Support Services brochure describes how a single innovative provider delivering proactive support for today’s highly complex IT infrastructure can help reduce business risk.
Reduce TCO for your data center with a streamlined hardware maintenance strategy
According to industry analyst IDC, the mean cost of an hour of downtime can range from USD 224,952 to USD 1,659,428, depending on the size of organization. And each instance of downtime increases your total cost of ownership (TCO) and eats away at your IT budget.
Key technical support considerations for the cognitive era
This white paper explores the technical support challenges posed by complex, highly integrated IT environments. Different support challenges that can confront you when implementing an infrastructure that includes new solutions like mobile, social, cloud initiatives and other new breeds of computer models, including cognitive.
Schedule a no-cost consultation with one of our highly-skilled, experienced IBM Experts
– Data Center Support
Managed technical support and lifecycle maintenance to help enhance equipment return on investment and reduce IT support costs.
– Mobile Device Support
Quality services and support for iOS device and Mac deployments through IBM’s global technical support services infrastructure.
– Retail Technology Support
Vendor agnostic, single-source technical support solutions for your entire store that saves you time and money.
– Client Device Support
Customized lifecycle maintenance solution support for end user devices outside of the data center.
– Product Support for Manufacturers and System Integrators
Technical support on the ground for your new technology. Leverage service delivery and product expertise to provide technical support to your customers.
– Third-Party Software Support Services
Wide range of services for proactive, reactive, onsite and remote support for select non-IBM software in your mission-critical data center environment.
– Network and Security Support
Customized solution and instant access to multiple IT specialists for your IT enterprise management needs.
– ATM & Branch Services for Financial Institutions
Analytics-based, proactive technical support to help optimize ATM and branch services availability
– Healthcare Technology Support Services
Integrated healthcare IT support solutions for more efficient support management and improvement in systems up time
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