Remote Infrastructure Management Industry has a significant presence in India. But given its utility — are more companies aware about RIM in optimizing their IT infrastructure and saving costs? Let’s find out …
The rise of the IT infrastructure sector has been prominent in recent years and Remote Infrastructure Management (RIM) is one of the key component that is steering the growth of IT infrastructure in India. Whether it is for setting up remote infrastructure management services for various organizations around the world or for optimizing IT infrastructure, the RIM segment has evolved through various stages of growth in recent years.
While most of us are aware that the concept of Remote Infrastructure Management is not new in India and its presence has been from a long time — it is about something that more and more companies should be aware of. Remote Infrastructure Management Industry has grown substantially in India and has developed into a most favored choice for organizations who want to optimize their IT infrastructure. The latest Remote Infrastructure Management companies offer their services across a wide range of business models catering to numerous clients.
So what is Remote Infrastructure Management about? In general terms, Remote Infrastructure Management denotes to remotely managing IT infrastructure such as workstations comprising desktops, laptops, notebooks, servers, network devices, storage devices, IT security devices, etc. of an organization. In other words RIM can also be defined as the process of remotely managing IT infrastructure using RIM models to reduce costs using key elements such as consolidating and integrating IT Operations Management, process automation and various other components.
Some of the most prominent sub-services of RIM are:
• Workstation Management
• Application support
• Proactive monitoring of server and network devices
• Server Management
• Storage management
• IT security Management
• Service desk / Help desk
Remote Infrastructure Management has become popular amongst business establishments as it cuts down the cost of operations in IT services and also helps internal IT departments to focus on strategic tasks and daily IT operations management and thus concentrate on innovation.
Potential in IT Sector
The major challenge for any Information Technology (IT) organization is to explore the correct balance between infrastructure cost and efficiency without having to compromise the latter. And in today’s context Remote Infrastructure Management is the ideal solution for it. The RIM Industry itself has transformed into high growth sector in adopting RIM services compared to the global enterprises. According to a NASSCOM report it is estimated that the revenue growth of RIM accounts for 43% of the exponential rise in IT services by the year 2020.
The major beneficial factor of Remote Infrastructure Management is that it is cost effective and accommodates to the need of multiple verticals in the global Industry. In-fact, several companies in India can find adequate potential of RIM services in optimizing their IT Infrastructure. Some of the areas which RIM can be adopted are Windows server management, data base (DB) management which needs periodic management. RIM services can also be used in data center operations and for server administration in large organizations. The benefits for organizations implementing RIM services are truly multiple – in every sense it delivers superior site management to organizations in managing infrastructure related projects.
Today, RIM has evolved into a huge market in which its services are utilized across every sector like BFSI, manufacturing, healthcare, automotive and several other sectors. The utility services of RIM are enormous — from setting up data-centers, offering networking and IT administrative support, assisting clients to offering strategic support to outsourcing, the potential of RIM is indeed vast. In direct business context, RIM sector offers crucial inputs and services to its clients that directly impact their business. Another crucial factor about significance of RIM is that fact that it helps the internal IT organizations across every sector for CIOs to play a key role in finalizing the components of budget and implementing strategies for company’s internal growth.
Demand for IT Professionals
The steep growth in the RIM sector has created a huge demand for IT professionals to be recruited in this Industry with special skill sets in the areas of data center setup and management, storage management, network administration, etc. In India, presently there are large number of training institutes and certification centers which provides specialized skills and deeper understanding about various IT streams and caters to the high demand for such IT professionals. The other recent and crucial trend is the fact that — in this sector along with the relevant talent acquisition – India has emerged as a key global player that offers RIM services to various organizations. The strong emergence of RIM sector has helped Indian companies to effectively manage the infrastructure of several top companies in the US and UK.
Enterprise & RIM
Even though the presence of RIM has already been made and significance has been achieved in India, the real potential is yet be reached and the next level of growth would be achieved in the coming years.
Enterprises which make a deliberate effort and a well approach to RIM offshoring can achieve about 25% savings from net infrastructure spending budget. IT Managers and CIOs while adopting RIM should invest in proper planning and devise strategy before the execution process. They should also redefine infrastructure management roles while minimizing the complexity from hand-offs.
Enterprise based organizations especially which has an experience of global delivery model are more capable than ever before to utilize the growing opportunities that RIM provides in India. Additionally, a well approached process would enable the enterprises to save significant costs and increase quality and achieve overall benefits.
The author is a Senior Editor at Bitstream Mediaworks.
He has an active interest in IT Security.